Refund policy


Due to the intimate nature of the products, we are not able to accept returns or exchanges for ANY products, unless defective. This is for health and sanitary reasons.

If there is an issue and your product is defective and still under warranty (30 days from being received) we can help you out. Simply email support at or do so by using our contact form



If you choose to cancel your order, please email within 12-24 hours of your purchase to cancel your order. If your order has already shipped, you may choose to refuse delivery and return to sender. Once the package is received by our warehouse, a refund, minus the Mentorsex Shop's original cost of shipping, will be processed. If you choose to have the item reshipped after refusing delivery, a new shipping fee will be charged to you.

Thank you!